STUDY

Holiday Habits 2020

Consumer Sentiment and Trends for Retailers Amid COVID-19

Consumer Shopping Trends During the Pandemic

As the impact of COVID-19 continues, consumers are turning to contactless pickup solutions to increase safety and speed when purchasing items from retailers.

Over 1,500 Americans were surveyed in September to learn how the current health crisis is impacting consumer behaviors and sentiments for in-store shopping, curbside pickup, and in-store pickup (or Buy Online, Pickup In-Store: BOPIS).

Looking for the most recent version? See Holiday Shopping Habits 2022.

Holiday Habits 2020

Consumer Shopping Trends During the Pandemic

Top Takeaways From the Study:

80% of respondents plan on using curbside during the holidays

2 out of 3 consumers plan to utilize in-store pickup the same amount or more this year

Nearly 60% of respondents rank excessive waiting as their #1 dislike

What’s a long wait for in-store pickup? 4 people or more

Download the study to discover consumer demand for curbside, app usage trends, and customer expectations when it comes to shopping.

Get the Study