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The State of What Feeds Us Vol III

New study reveals consumer sentiment and trends for drive-thru, curbside, wait times, mobile apps and more.



New Study: The State of What Feeds Us Vol 3

Volume III: Consumer Dining and Order Pickup Trends Beyond the Pandemic

No longer do restaurants need to speculate which customer behaviors will continue after COVID-19.

With data spanning 3 years and 7 studies, this edition of our State of What Feeds Us study surveyed over 1,570 Americans to uncover definitive consumer trends for the restaurant industry.

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Looking for the latest research? Try the State of What Feeds Us Vol. 7.

Top Takeaways From the Study:

Logistics is the new customer engagement. As anxiety has decreased, consumers are more impatient than ever concerning wait times.
80% of consumers will leave or consider leaving when they see a long line (more than 6 mins of waiting).
Restaurants are winning the battle with 3rd-party delivery apps. 79% of consumers order directly from restaurant apps more than once a month.
91% of consumers have visited a drive-thru in the last month.
Download the study to discover consumer demand for drive-thru, app usage trends, and wait time expectations when it comes to buying food.
It’s a must-read for the restaurant industry.

Get the Study